We take the protection of your personal information very seriously
How we collect information
we will collect information directly from you. We collect personal information when you:
Request us to provide our products and services or information about our products and services, including sales, leasing and mortgage brokering;
Contact us to make an enquiry about our listed properties or our products and services, including online, over the phone or in person;
Subscribe to communications from us such as updates, publications or newsletters;
Tell us about your preferences when making an enquiry or using our products and services;
Contact us to provide feedback, comments or suggestions on our functions and activities or complete one of our surveys;
Interact or engage with us through our websites or social media platforms;
Register, attend or present at one of our conferences, training sessions and events;
Attend property inspections or visit our offices, including via manual sign-in and security surveillance of our offices;
Apply for a job with us or become an employee, or become a supplier or contractor that provide a product or service to Mehtab J&B Properties LLC;
Interact with us or disclose your personal information to us.
As well as collecting information directly from you, there may be occasions when we may collect information about you from other people or organizations, including from companies in the Mehtab J&B Properties LLC. We may combine this information with information we already have about you to help us understand trends, attributes, behavior and preferences. Where we receive information about you indirectly from third parties, we require that the third party has collected and shared that information in accordance with the Privacy Act.
Third parties we collect information about you from may include:
Agents and brokers who are contractors of Mehtab J&B Properties LLC that provide our products and services on our behalf;
Reputable data sources and publicly available sources of information;
Your representatives (lawyers, mortgage broker, accountants and financial advisors);
Your nominated referee or employer when you apply to rent a property or for finance;
Third parties that provide marketing leads, marketing and data analysis services to us;
Third parties that conduct our surveys for us;
Speaker management companies if you present at one of our conferences, training sessions or events;
Information we collect
Personal information is any information about you, from which you can be identified. We may collect your name, address, postcode, email address, date of birth, gender, employment, telephone number, property details, payment details and proof of identity such as your driver license or passport number. We may collect additional personal information from you from time to time.
We generally do not collect sensitive information about you, unless you provide it to us voluntarily. For example, when you interact with one of our agents or brokers, you may provide sensitive information such as racial or ethnic origin, sexual orientation, health information, religious or philosophical beliefs or political opinion and membership or affiliation information. You consent to us collecting sensitive information which you provide to us voluntarily. If we need to collect any sensitive information for a specific purpose, we will ask for your consent.
If you are an employee or prospective employee, we may need to collect sensitive information about you and you consent to us collecting this information. For example, personnel records may include sensitive information such as place of birth, racial or ethnic origin, criminal record, tax file number, disabilities and relationship information. Recruitment records may include employment history and experience, referees and other employment related information.
If you are a shareholder or prospective investor, we (or our agent) will collect certain details about you for registration purposes, such as your name, address, number of shares held, tax file number and bank account details.
You don’t have to give us all the information we request. However, if you do not provide us with some or all of the personal information required, we may not be able to provide you with the products and services or information you request, to the requested standard or at all, and you may also miss out on receiving valuable information about us and our products and services.
How we use collected information
Mehtab J&B Properties LLC may collect and use Users personal information for the following purposes:
To improve customer service: information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalise user experience: we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site: we may use feedback you provide to improve our products and services.
To send periodic emails: we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Mehtab J&B Properties LLC may, from time to time, send direct marketing communications to you about us and our products and services, our property listings and other material that we consider you would find interesting or useful. If you do not wish to receive such direct marketing communications, you can always opt out. If you are receiving email communications from us, there will be a mechanism to opt out contained in each of those emails. To stop receiving other communications from us, you can contact us via any of the channels listed below.
If you choose to opt out of all direct marketing communications, please note that Mehtab J&B Properties LLC may still contact you for other reasonable purposes, including information that Mehtab J&B Properties LLC is legally required to send, notifications of changes to Mehtab J&B Properties LLC products and services or policies and information regarding the use, rights, benefits or obligations of customers of our products and services.
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Sharing your personal information
Mehtab J&B Properties LLC NEVER sells, rents or deals in the personal information we hold. It is possible that information held may be moved between parties within our organization or to external associated companies relevant to the conduct of our business with you.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
How we hold information and keep it secure
Mehtab J&B Properties LLC holds your personal information both electronically, on our own servers and those of our service providers, and in hard copy at our secured offices.
Mehtab J&B Properties LLC takes the security of your personal information seriously and we implement a range of technical, administrative, personnel and physical measures to safeguard your personal information against loss, interference and unauthorized access, modification and disclosure, and misuse, including using electronic and physical access restrictions to files containing personal information and ensuring encryption of personal information sent and received.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Privacy complaints and further information
We take your complaints seriously and will attempt to resolve your issue quickly and fairly.
If you believe that Mehtab J&B Properties LLC has breached the APPs, or you have a complaint about how we handle your personal information:
You may make a complaint addressed to the Mehtab J&B Properties LLC Privacy Officer. The complaint must identify you and be in writing.
The Mehtab J&B Properties LLC Privacy Officer will investigate your complaint and will endeavor to provide a response setting out McGrath’s decision in writing within 30 days of receipt of your complaint.
Phone: (+971) 4 559 4888
PO Box: 6354
503, Fifth Floor, Building 10
Bay Square, Business Bay